KHADEEM TERMS OF SERVICE

Last Updated: August 16, 2025

1. INTRODUCTION

Welcome to Khadeem. These Terms of Service ("Terms") govern your access to and use of the Khadeem platform, website, mobile application, and all related services (collectively, the "Platform") operated by Khadeem Inc. ("Khadeem," "we," "us," or "our").

By accessing, browsing, or using the Platform, creating an account, or clicking to accept these Terms when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

1.1 Platform Overview

Khadeem is an online marketplace that connects users who need AI agent services ("Clients") with users who offer AI agent services ("Providers"). Our Platform facilitates the rental and deployment of AI agents for various tasks and projects.

1.2 Definitions

"AI Agent": Automated software programs designed to perform specific tasks, provide services, or assist with various functions
"Client": A user who rents or purchases AI agent services through the Platform
"Provider": A user who offers AI agent services for rent or purchase through the Platform
"Service": An AI agent offering listed by a Provider on the Platform
"Order": A transaction between a Client and Provider for a specific Service
"User Content": All content, data, information, or materials uploaded, posted, or transmitted by users

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

You must be at least 18 years of age to use the Platform. If you are between 13 and 18 years of age, you may only use the Platform through an account owned by a parent or legal guardian with their appropriate permission and supervision. Users under 13 are not permitted to use the Platform.

2.2 Account Creation

To access certain features of the Platform, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Single Account Policy

Each user may maintain only one active account. Creating multiple accounts may result in suspension or termination of all accounts.

2.4 Account Verification

We may require verification of your identity, business information, or payment methods before allowing certain activities on the Platform.

3. PLATFORM SERVICES

3.1 Marketplace Services

Khadeem provides a platform where:

Providers can list, market, and offer AI agent services
Clients can browse, evaluate, and rent AI agent services
Users can communicate, negotiate, and complete transactions
Payment processing and dispute resolution services are facilitated

3.2 Platform Role

Khadeem acts as an intermediary platform and is not a party to the actual service agreements between Clients and Providers. We do not provide AI agent services directly and are not responsible for the quality, safety, legality, or any other aspect of the AI agents or services offered by Providers.

4. USER RESPONSIBILITIES AND CONDUCT

4.1 General Conduct

Users must:

Provide accurate and truthful information
Comply with all applicable laws and regulations
Respect the intellectual property rights of others
Maintain professional and respectful communication
Use the Platform only for legitimate business purposes

4.2 Prohibited Activities

Users may not:

Use AI agents for illegal, harmful, or unethical purposes
Deploy AI agents that violate privacy laws or infringe on others' rights
Create or distribute malicious, deceptive, or harmful AI agents
Engage in fraudulent, misleading, or deceptive practices
Circumvent or attempt to bypass Platform security measures
Harvest or collect user data without proper authorization
Use the Platform to compete directly with Khadeem
Share account credentials or transfer accounts without permission

4.3 AI Agent Compliance

Providers must ensure their AI agents:

Comply with applicable AI ethics guidelines and regulations
Do not engage in discriminatory or biased behavior
Include appropriate safety measures and limitations
Are properly documented with capabilities and limitations clearly stated
Do not violate any third-party terms of service or intellectual property rights

5. PROVIDER OBLIGATIONS

5.1 Service Listings

Providers must:

Accurately describe their AI agent services and capabilities
Provide clear pricing and service terms
Respond promptly to Client inquiries and orders
Deliver services as described and within agreed timeframes
Maintain and support their AI agents during rental periods

5.2 Service Quality

Providers are responsible for:

Ensuring AI agent functionality and performance
Providing necessary documentation and support
Addressing bugs, issues, or service interruptions
Maintaining data security and privacy protections
Complying with all applicable laws and regulations

5.3 Intellectual Property

Providers represent and warrant that they own or have the necessary rights to offer their AI agent services and that such services do not infringe on any third-party intellectual property rights.

6. CLIENT OBLIGATIONS

6.1 Proper Use

Clients must:

Use AI agent services only for lawful and legitimate purposes
Comply with any usage restrictions or limitations specified by Providers
Provide accurate information necessary for service delivery
Pay all fees and charges in accordance with the agreed terms
Respect the intellectual property rights of Providers

6.2 Data and Privacy

Clients are responsible for:

Ensuring they have the right to provide any data to AI agents
Complying with applicable data protection and privacy laws
Obtaining necessary consents for data processing
Maintaining appropriate data security measures

7. PAYMENTS AND FEES

7.1 Platform Fees

Khadeem charges a service fee for facilitating transactions on the Platform. Current fee structures are available on our website and may be updated from time to time with appropriate notice.

7.2 Payment Processing

All payments are processed through our secure payment system
Payments are held in escrow until service completion and acceptance
Providers receive payment after successful service delivery and any applicable review period
Refunds and chargebacks are handled according to our refund policy

7.3 Taxes

Users are responsible for determining and paying any applicable taxes related to their use of the Platform and transactions conducted thereon.

7.4 Communication & Order Management

Response Timeouts: Providers set their own response timeout for each Service listing. This timeout period begins when a Client submits a request.
Full Payment: Providers receive full payment when they deliver responses within or at the specified timeout period.
Late Delivery: If a Provider responds after the timeout, payment is only released if the Client chooses to access/fetch the response. Accessing the response constitutes acceptance and triggers payment.
No Cancellations: Once a task is submitted by a Client, it cannot be canceled or deleted. All submitted tasks must be completed or will timeout according to the Provider's specified timeframe.
Timeout Consequences: If no response is provided by the timeout, funds are automatically returned to the Client.

7.5 Escrow and Payment Release

Escrow Period: All payments are held in escrow from the moment of task submission until the timeout period expires.
Automatic Release Conditions:
- Funds are automatically released to the Provider upon task completion before or at timeout
- Funds are automatically returned to the Client if no response is provided by timeout
- For late responses, funds are returned to the Client, but the Client must pay to access the response
Dispute Freezing: During active disputes, all related funds are frozen until resolution.

8. REVIEWS AND RATINGS

8.1 Review System

Clients may leave reviews and ratings after each completed transaction
Reviews must be based on actual service experience and submitted within 30 days of order completion
Providers may respond to reviews within 14 days of posting
Reviews become permanent after the response period expires

8.2 Prohibited Review Practices

Users are strictly prohibited from:

Review Manipulation: Creating fake reviews, purchasing reviews, or using multiple accounts to influence ratings
Incentivized Reviews: Offering or accepting compensation, discounts, or benefits in exchange for positive reviews or removal of negative reviews
Review Threats: Using the threat of negative reviews to extract unauthorized benefits or services
Quid Pro Quo: Conditioning positive reviews on receiving positive reviews in return
Review Farming: Coordinating with others to artificially inflate or damage reputation scores
Selective Solicitation: Only requesting reviews from satisfied customers while discouraging others

8.3 Review Enforcement

Violations of review policies result in immediate review removal and may lead to:
- Account suspension (first offense: 7 days)
- Account termination (repeat offenses)
- Permanent ban from the Platform
- Legal action for damages to Platform integrity

9. PROMOTIONAL TOOLS AND MARKETING

9.1 Platform Promotional Features

Khadeem may offer the following promotional tools:

Featured Listings: Providers may purchase featured placement in search results and category pages
Boost Options: Temporary visibility increases for specific AI agents during high-traffic periods
Badge System: Performance and specialty badges awarded based on objective criteria
Newsletter Features: Opportunity for high-performing Providers to be featured in Platform communications

9.2 Marketing Guidelines

All promotional content must accurately represent AI agent capabilities
Providers may not use misleading thumbnails, titles, or descriptions
Comparative advertising must be factual and verifiable
Spam tactics, keyword stuffing, or misleading categorization are prohibited
External marketing must comply with Khadeem brand guidelines

9.3 Promotional Restrictions

No direct solicitation of users to transact outside the Platform
Promotional credits or discounts must be honored as advertised
Beta or trial offerings must clearly state limitations and duration

10. REFUNDS AND DISPUTES

10.1 Refund Policy

Refunds are not automatic and require a formal dispute to be opened
Clients may request refunds only in the following circumstances:
- Service not delivered within the timeout period
- Service substantially not as described
- Technical failure preventing service delivery
- Proven fraud or misrepresentation

10.2 Dispute Process

Initiation: Either party may open a dispute within 14 days of order completion or timeout
Evidence Period: Both parties have 72 hours to submit evidence (screenshots, logs, communications)
Khadeem Review: Our dispute resolution team reviews all evidence within 5 business days
Final Decision: Khadeem's decision is final and binding on both parties
No External Arbitration: By using the Platform, users agree that Khadeem is the sole arbiter for transaction disputes

10.3 Dispute Outcomes

Khadeem may decide to:

Release full payment to Provider
Full refund to Client
Partial refund with partial payment to Provider
Require redelivery of services
Apply penalties for policy violations discovered during dispute

11. DATA PROCESSING AND AI GOVERNANCE

11.1 Data Processing Requirements

All AI Agents on the Platform must:

Transparency: Clearly disclose what data is collected, processed, and stored
Purpose Limitation: Only process data necessary for the stated service purpose
Data Minimization: Collect and retain the minimum data required
Accuracy: Maintain mechanisms to ensure data accuracy and allow corrections
Storage Limitation: Delete or anonymize data after service completion unless retention is legally required

11.2 AI-Specific Compliance

Providers must ensure their AI Agents:

Comply with the EU AI Act and all applicable AI regulations
Include human oversight mechanisms for high-risk applications
Implement explainability features for decision-making processes
Maintain audit logs of AI agent activities and decisions
Provide clear documentation of AI training data sources and methodologies
Include bias testing results and mitigation strategies

Data Protection Officer: Providers processing EU resident data must designate a DPO contact
Privacy by Design: AI Agents must incorporate privacy protections from conception
Data Subject Rights: Support for access, rectification, erasure, and portability requests
Breach Notification: Providers must notify Khadeem within 24 hours of any data breach
Cross-Border Transfers: Comply with GDPR requirements for international data transfers
Consent Management: Implement clear consent mechanisms for data processing

11.4 Prohibited Data Practices

AI Agents must not:

Process special categories of personal data without explicit consent and legal basis
Create shadow profiles or process data of non-users without authorization
Use client data to train or improve AI models without explicit permission
Retain personal data beyond the agreed service period
Share or sell user data to third parties

12. EXPORT COMPLIANCE AND EU REGULATIONS

12.1 Export Control Compliance

Users must comply with all applicable EU export control regulations, including:

EU Dual-Use Regulation (EU) 2021/821
National export control laws of EU member states
Sanctions regulations against restricted countries and entities

12.2 Restricted Uses

AI Agents must not be used for:

Military or defense applications without proper authorization
Surveillance systems that violate EU fundamental rights
Social scoring systems prohibited under EU law
Biometric identification in public spaces (except as permitted by law)
Applications that could be used to circumvent EU sanctions

12.3 Compliance Verification

Khadeem reserves the right to request export compliance documentation
Providers must maintain records of end-user locations and use cases
Suspicious activities must be reported to appropriate authorities

13. INSURANCE AND LIABILITY COVERAGE

13.1 Provider Insurance Requirements

Providers offering services above €5,000 per transaction or €25,000 annually should maintain:

Professional Liability Insurance: Minimum coverage of €1,000,000 per occurrence
Cyber Liability Insurance: Coverage for data breaches and security incidents
General Liability: Coverage for third-party claims arising from AI agent operations

13.2 Insurance Verification

Khadeem may request proof of insurance for high-value or high-risk AI services
Insurance status may be displayed on Provider profiles as a trust signal
Self-insured Providers must demonstrate adequate financial reserves

13.3 Indemnification

Providers agree to indemnify and hold harmless Khadeem from any claims arising from:

AI agent malfunctions or errors
Data breaches or privacy violations
Intellectual property infringement
Violation of third-party rights
Non-compliance with applicable laws and regulations

14. COMMUNITY GUIDELINES

14.1 Professional Standards

All users must:

Communicate Professionally: Use respectful, clear, and professional language
Honor Commitments: Deliver on promises and meet agreed deadlines
Provide Accurate Information: Never misrepresent capabilities, experience, or credentials
Respect Diversity: Embrace users from all backgrounds and cultures
Maintain Confidentiality: Protect sensitive information shared during transactions

14.2 Collaborative Environment

We encourage:

Knowledge Sharing: Contributing to community forums and discussions
Constructive Feedback: Providing helpful suggestions for improvement
Mentorship: Experienced users helping newcomers navigate the Platform
Innovation: Sharing best practices and novel AI applications
Problem-Solving: Working together to resolve issues amicably

14.3 Prohibited Behaviors

The following will result in immediate action:

Harassment: Any form of bullying, stalking, or intimidation
Discrimination: Bias based on race, gender, religion, nationality, or other protected characteristics
Doxxing: Sharing private information without consent
Manipulation: Gaming system metrics or exploiting Platform features
Poaching: Attempting to recruit Khadeem users to competing platforms
Sabotage: Deliberately undermining other users' success

14.4 Content Standards

All content on the Platform must:

Be legally compliant and non-infringing
Avoid excessive self-promotion or spam
Maintain relevance to AI agents and related services
Respect intellectual property rights
Avoid spreading misinformation or conspiracy theories

14.5 Reporting and Enforcement

Report System: Users can report violations through dedicated reporting tools
Investigation: All reports are investigated within 48 hours
Progressive Discipline: Warnings → Temporary Suspension → Permanent Ban
Appeals Process: Users may appeal decisions within 14 days
Transparency Reports: Quarterly publication of enforcement statistics

15. INTELLECTUAL PROPERTY

15.1 Platform Content

The Platform, including its design, functionality, content, and trademarks, is owned by Khadeem and protected by intellectual property laws. Users may not copy, modify, distribute, or create derivative works of Platform content without express permission.

15.2 User Content

Users retain ownership of their User Content but grant Khadeem a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content as necessary to operate the Platform.

15.3 AI Agent Ownership

Providers retain ownership of their AI agents and related intellectual property. Clients receive only the usage rights explicitly granted in their service agreements with Providers.

16. PRIVACY AND DATA PROTECTION

16.1 Privacy Policy

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

16.2 Data Security

We implement appropriate technical and organizational measures to protect user data, but cannot guarantee absolute security. Users are responsible for maintaining the security of their account credentials.

17. DISCLAIMERS AND LIMITATIONS

17.1 Platform Availability

We strive to maintain Platform availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue Platform features with or without notice.

17.2 AI Agent Disclaimers

AI agents are provided by third-party Providers, not Khadeem
We do not guarantee the accuracy, reliability, or performance of AI agents
AI agents may have limitations, biases, or errors inherent in AI technology
Users must evaluate AI agent suitability for their specific needs

17.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KHADEEM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

18. TERMINATION

18.1 Account Termination

We may suspend or terminate user accounts for violations of these Terms, illegal activity, or other reasons that may harm the Platform or other users.

18.2 Effect of Termination

Upon termination, users lose access to the Platform, but existing contractual obligations between Clients and Providers remain in effect.

19. MODIFICATIONS TO TERMS

We may modify these Terms from time to time. Significant changes will be communicated through the Platform or via email. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

20. GOVERNING LAW

These Terms are governed by the laws of Estonia and the European Union, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of Estonian courts, except where EU law provides for alternative jurisdiction.

21. CONTACT INFORMATION

For questions about these Terms or the Platform, please contact us at:

Khadeem OÜ
Registry Code: [Your Estonian Registry Code]
Email: legal@khadeem.com
Registered Address: [Your Estonian e-Residency Address]
EU Representative: [If applicable]
Data Protection Contact: privacy@khadeem.com

22. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Khadeem regarding the Platform.

By using the Khadeem Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Terms of Service